Office Relay: the AI receptionist trained on your business
Missed calls.
Missed jobs.
Not anymore.
Office Relay answers every call, 24 hours a day, asks the right questions and gets the caller on your schedule. She does not just take messages. She books work.
Enterprise grade voice infrastructure99.9% uptimeAnswers in English, Spanish and 100+ other languages
ONLY AT OFFICE RELAY
Update your receptionist with just a phone call.
Change your business hours, prices or services in seconds. No login. No support ticket. No app.
- Fast and simple
- You stay in control
- Live seconds after your YES
Clearview Heating and AirKatie, your receptionist00:24
How It Works
- 1
Call your receptionist.
Dial her number and give your 4 digit code.
- 2
Tell her what to change.
For example: our hours are now Monday to Saturday, 7 AM to 7 PM.
- 3
Confirm the change.
She reads it back and texts it to you. Reply YES to make it live.
- Business hours
- Prices
- Services
- Service area
- Vacation or closure notes
- And more
Hear it in action
Nothing changes without your YES. Big changes like a new voice or a software connection still go through our team, same day.
We professionally train your receptionist on your business. Others leave you to figure it out.
We learn your business.
Your services, your hours, your prices, how you want calls handled, where urgent calls go.
We build and test your receptionist.
She takes practice calls before she takes a real one.
We walk you through it.
One phone call before she goes live. Nothing to figure out on your own.
Need your receptionist to say something different? Call or text us. We retrain her, usually the same day.
Most AI phone services hand you a login and a setup wizard. We hand you a receptionist who already knows your business.
A GOOD CALL FOR YOUR BUSINESS
Stay on the job. We’re on the phone.
No more voicemail. No more calling back to hear “we found someone else.”
Answers every call, day or night.
Early mornings. Late nights. While you’re on a job. Every caller gets a helpful answer, not a voicemail.
Books the job while you are still working.
We get the details, qualify the caller, and put the job on your calendar. You finish one job with the next already lined up.
Costs less than missing two calls a month.
A full time front desk, without a full time salary. Keep the work you’re already paying to bring in.
24/7
Every call answered, nights and weekends
< 3 sec
Average time to pick up
24 hrs
From sign up to live receptionist
100+
Languages your receptionist can answer in
Built for the work you do.
Your customers call about different things. Your receptionist knows the difference. Call a demo and hear it for yourself.
WHAT HAPPENS WHEN SOMEONE CALLS
Every call, handled.
Keep the number you have. We take it from there.
Your phone rings first. If you don't pick up by the fourth ring, she does.
STEP 01
A customer calls your number
The same number on your truck and your website. Nothing changes for them.
STEP 02
We answer and get the details
Name, number, address, what they need, how urgent it is. Then we book it into your calendar.
STEP 03
You get a text
Who called, what they need, and when they are on the schedule. Finish the job you are on.
Talk to Your Receptionist Mode
Call her, say it's you, give your four digit code and tell her the change in plain words. She reads it back, texts it to you, you reply YES and it is live in seconds. No login, no portal, no waiting on support.
Call her number and say it's you.
You get a four digit code when you sign up. Say it and she knows it's the boss.
Tell her the change.
"We're closed Thanksgiving week." "Add gutter cleaning." "Stop quoting the 89 dollar fee." She reads it back to you.
Reply YES to her text.
She texts you the exact change. You reply YES and it's live in seconds. Anything else cancels it.
Hours, services, prices, your service area, a vacation note, how to say your name. If it's something she says, you can change it by calling her.
NOT A MESSAGE TAKER
It knows your trade. And it books the work.
Most answering services read from a script and take a message. Yours was trained on the work you actually do.
Turns the call into a booked job
It does not just take a name and number. It offers your next available window, confirms the address, and puts the job on your calendar before they hang up. The caller who was just getting a few quotes is already scheduled.
Knows the difference between urgent and routine
A burst pipe and a slow drain are not the same call. Each one gets handled the way you would handle it.
Answers the questions you get every day
Do you do tankless. Do you service my area. How soon can someone come out. Your customer gets a real answer instead of a callback.
Asks what you would ask
Is the water still running. Do you know where your shutoff is. How long has it been doing that. The details are already there when you pick up the job.
Answers in your customers’ language
English, Spanish and more than 100 others. Additional language: $49 a month. Your receptionist answers in that language on the same number. A Spanish speaker gets Spanish, no menu. Want a separate number for that language, for Spanish ads for example? We set one up at no extra charge. Shares your plan minutes.
Live call · Water heater leak
Caller
Hi, my water heater is leaking. There’s water all over the garage floor.
Office Relay
Sorry to hear that. Is the water still running, and do you know where the shutoff valve is?
Caller
It’s slowing down. I think the valve is on top of the tank.
Office Relay
If you can safely shut that valve off, go ahead. What’s the address?
Caller
1428 Elm Street.
Office Relay
Thanks. I have a technician free today at 2:00 PM. Should I book it?
Caller
Yes, please.
Office Relay
You’re booked for 2:00 PM today. You’ll get a text confirmation now.
Job bookedToday, 2:00 PM · Water heater leak · 1428 Elm St
Plans from $49 a month
Every plan includes a receptionist trained on your business, 24/7 answering, caller qualification and a text to you on every lead. One time setup fee of $299.
Starter
$49 per month
60 minutes included
About 15 calls
Pay as you go for the one truck shop.
- Talk to Your Receptionist Mode (change what she says by phone, any time)
- Answers 24/7 and qualifies callers
- Texts you every lead
- Additional minutes $0.45 each
- Software connections $149 each, one time
Solo
$199 per month
600 minutes included
About 150 calls
A reliable first point of contact.
- Talk to Your Receptionist Mode (change what she says by phone, any time)
- Everything in Starter
- Call log, recordings and transcripts
- Software connections $149 each, one time
Most popular
Team
$299 per month
1,400 minutes included
About 350 calls
More bookings. Less back and forth.
- Talk to Your Receptionist Mode (change what she says by phone, any time)
- Everything in Solo
- Books jobs straight into your Google Calendar
- 1 software connection included (your CRM or scheduling app)
- Transfers urgent calls to your cell
Business
$499 per month
2,400 minutes included
About 600 calls
Keep every location connected.
- Talk to Your Receptionist Mode (change what she says by phone, any time)
- Everything in Team
- Books across your whole crew's calendars, up to five
- Sends every lead into your CRM: HubSpot, Salesforce, Zoho, Pipedrive or Google Sheets
- 2 software connections included
- Multiple numbers or locations
- Text follow up to callers who did not book
- Priority support
Enterprise
Let's talk
Custom minutes
Volume pricing
For high call volume and multi location operations.
- Talk to Your Receptionist Mode (change what she says by phone, any time)
- Everything in Business
- Connects to over 200 apps: HubSpot, Salesforce, Zoho, Pipedrive, Microsoft Dynamics, Slack, Microsoft Teams, Google Sheets and more
- The same receptionist on your website chat, text messages and WhatsApp, not just the phone
- Custom call flows built around how your office works
- Multiple receptionists, numbers and locations under one account
- Dedicated onboarding and a named contact
No contracts. Month to month. Cancel any time.
LET’S TALK ABOUT YOUR BUSINESS
A better way to
answer your calls.
Have questions? Need a custom setup? Tell us a little about your business and we’ll find the right fit.
Your next job is calling.
Hear what your customers will hear. Try Office Relay for yourself.
Questions
What is Talk to Your Receptionist Mode?
It is how you update your receptionist without a login. Call her, tell her it's you and give your four digit voice code. Then tell her what changed: new hours, a price, a service you added or dropped, a closure note for callers, how to pronounce a name. She reads it back once and texts you the exact new wording. Reply YES and it is live within seconds. Any other reply cancels it. Nothing changes without your YES. Big changes like a new voice, calendar or software connections still go through our team, same day.
Your calls and your data.
Plain answers to the questions business owners ask us.
Built on an ISO 27001 certified platform. That is the international standard for information security.
Hosted in the United States. Calls to and from US numbers never leave the country.
Encrypted in transit and at rest.
Recordings and transcripts are kept for 12 months, then deleted. Your data is yours.
Never sold. Never used to train AI models.
99.9% uptime commitment, measured on a public status page.
Security summaries available on request for larger organizations.